In order to solve your problem in time, please contact our customer service support@aiseesoft.com and provide the following information.
1) Tell us mode do you use to scan your phone, standard mode or advanced mode.
2) Make sure there are Whatsapp messages on your phone.
3) Tell us the version of yourWhatsapp? Have you updated your Whatsapp recently? If yes, your messages may not be scanned.
4) Tell us the version of your iOS? Have your updated your iOS recently? If yes, your message may not be scanned.
We may help you to solve your problem quickly through the information you sent for us.