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Desktop FreewareDifferent settings are required for devices with different iOS versions. For devices with iOS versions lower than iOS 11.4.1/12/13, we suggest you unlock the device before connecting. For devices with iOS 11 and higher versions, you need to unlock the device, and click Trust on the device , then connect it to computer.
Note: If the program still fails to read the device after you have unlocked and trusted the device, we suggest you reconnecting the device.
